Service Frequency Theory
Following on from the research that I have been doing for the past two years, I have come up with theory regarding public transport patronage and the impact of service frequencies thereon.
At present, it is still very much in the developmental stage: one day it may form the basis of a PhD. In the meantime, I post these notes here in the hope that someone may make some sensible comment.
The Theory
Essentially the theory is the non-linear nature of service level impact and falls into two parts.
Part 1 says that the function linking service frequency to patronage is not linear across a range of frequencies, but rather it varies according to the service frequency. If I were to take an educated guess, I would say that this distribution would look something like this:

You can see that at low levels of service frequency there is very low patronage and even quite large improvements in frequency generate little additional patronage. However, at some point the additional frequency generates quite a good deal additional patronage, until the frequency becomes very high, at which stage additional frequency makes little additional impact on patronage.
What is more, I think I am in the position to be able to put some actual numbers to this graph.
- Below 2 buses an hour there is little impact
- Between 2 and 3 buses an hour there is slightly greater impact
- Between 3 and 6 buses an hour there is a strong impact
- Between 6-10 buses an hour there is a slow down again
- Above 12 buses an hour there is little additional impact
- Various consumer preference research which shows that people regularly state 'no public transport available' as a reason for not using public transport, even though there area is served - at a frequency of 1-2 per hour (fairly standard suburban bus services)
- My own research which shows that 4 services per hour (15 minute headway) has a statistically signifcant (negative) correlation with private car use
- Research (of some age) that shows that arrivals at stops become random at around 6 services per hour (implying some sort of behavioural change at around this level)
- Intuition
y=exp(4x)/(1+exp(4x))
This is of course a standard logistic function, and thus suggests possibilities for futher investigation.
The second part of the theory is somewhat more unusual. It states generally speaking that the mode share of public transport at any given time of day is determined not only by the service frequency at that time, but also the service frequency provided at other times. For example, it suggests that the choice of mode for journey to work is affected not only by the peak hour service frequency, but also by the availability of public transport in the evening.
The hint that led to this theory is provided in the following chart:

It shows that the areas served by Sydney Buses by and large have lower use of cars than those served by private buses. One of the key differences between the two is that the public buses offer services at night and more frequently on Sundays, while private buses rarely operate at night, and infrequently (if at all) on Sundays.
There is little in the literature either way on this proposal, but there is some anecdotal support. For example at least one manager of a major bus company has said that in order to support daytime patronage they must provide night and weekend services, even if the latter are not particularly well used.
My own research also shows that the previously mentioned 4-per-hour frequency of service shows significant negative correlation with vehicle use only when supported with 2-per-hour service frequency at night and on Sundays.
Obviously, there is a good deal of research to be done here.
Implications
The implications of this theory are clearly quite strong.
Currently, where systematic transport planning is undertaken there is probably some model used to predict various mode shares under various scenarios. While some of these models are statistically quite sophisticated, under the hood they are all essentially attempts to project into the future using current data as a starting point. Most will have some sort of discrete choice model which have at their heart a utility function that looks like
Ux = f(A) + f(B) + ... + e
Where Ux is the utility of chosing mode x, f(A), f(B) etc are the deterministic functions representing the various attributes of the trip, passenger and mode, and e the error term (about which we may make many assumptions, particularly regarding distribution).
If B were service frequency we would probably find that within the model it would simply expand to the linear form
f(B) = aB+k
If the relationship is non-linear (as part 1 of the theory suggests) then this function will generate erroneous results. Similarly, using a simple frequency, rather than an compostite frequency (as part 2 of the theory suggests) then results will be inaccurate.
What is more given that the the data in the model is based on current service frequencies (1-2 per hour) then they may be significantly under-estimating public transport mode share potential.
In the short term, I am continuing to recommend the "15/30 standard" (4 per hour daytime, 2 per hour night and Sunday) as a standard basic service frequency for public transport given that this has been shown to be efficacious, and in the longer time, more research is clearly needed.



4 Comments:
A few thoughts...
* I agree a non-linear relationship probably exists. The following factors would probably distort curves for various types of routes:
1. High number of captive riders (less elastic)
2. Route is a distributor route, like trams in Swanston St. In this case an 8 min frequency is much worse than a 2 min frequency. However for a local route your graph makes sense.
3. Route gets most patronage at different times of the day may have different curves (related to 1. above).
4. Transport modes that lose as service frequency is increased. We often assume cars are the loser, but it may sometimes be walking/cycling (especially where PT is free)! If the walking/cycling is an access mode to PT then this might be OK (since it makes the PT trip more time competitive) but if PT's taking share from these as seperate trips then it's less good.
* Could you elaborate a little on 'impact'? Does this mean 'increased patronage per bus' (ie elasticity >1) or increased patronage overall (albeit spread over more buses)?
Even the latter though might improve cost recovery if more of the extra passengers are full fare-payers, even though buses are emptier than before!
Here you'd have to hope that this increased fuel consumption per passenger is at the cost of car trips and not walking/cycling trips (this is the captive/discretionary issue in a different guise).
* Since there are many routes that are at 2hr frequencies at some times, it might be desirable to fiddle the scale to make it work better.
Eg have a non-linear X-axis, for instance, 1cm = every 2hrs, 2cm = every 60 min, 4 cm = every 30 min, 8 cm = 15 min, 16 cm = 7.5 min etc. Or have the X-axis being headway (min) instead.
Also the frequencies in this scale could be related to capabilities and amenity of the transport system (as the passenger sees it).
Eg:
<10 min (turn up and go, go anywhere any time, no timetables, car-competitive)
15 min: sort of turn up & go. Clockface. Requires no prior planning and allows spontaneous changes of plan. Transfers are timed but no big deal if connections are missed. Little need to live life around timetables. Very suitable for work trips, leisure trips and short errands. At this service level, cannot claim 'lack of service' at time you wish to travel. Semi-car competitive - car travel no more than twice as fast and can be slower.
30 min. Clockface. Requires some prior planning. Transfers are timed. Missed connections a concern. Waiting becomes a large component of trip time and car travel is 2-3 times quicker. 'Lack of service time wishes to travel' may be valid. However, provided connections aren't required or are seamless, suitable for leisure trips with flexible finish times (eg beach). Can work for medium-long length shopping trips (>30 min).
60 min. Clockface. Transfers must be timed. Inflexible. Does not allow spontaneous changes of plan. Can work with long shopping trips or if impeccably planned. If not planned, waiting forms majority of trip time and car travel is 3-10 times quicker. 'Lack of service at time one wishes to travel' valid argument.
120 min. Require extensive planning of forward and return trips before trip is started, and thus reference to paper or online timetables. Transfers must be timed. Extremely inflexible - must plan life around timetables and can do little else during day. Lack of service excuse almost always valid.
* Now onto whether weekend frequencies affect weekday patronage. 15 min service has been progressively extended to parts of the Circle Route on weekends. Did this improve patronage at other times?
Likewise, and more recently, when the Armadale and Midland lines got 15 min services on Sundays, did this help patronage at other times (vis a vis Fremantle & Clarkson, which already had it).
Even if it did, this can be regarded as inconclusive since there is almost nowhere that gets a more than 30 min service at night (excepting Oats St & Cannington stns and a few areas where two bus routes intersect).
Hi Peter! Thanks for your comments.
I wanted to clarify a couple of points.
First up, I am working in a disaggregate framework, that is to say, looking at individual travellers choices. "Impact" means the influence that frequency has on the probability of a particular person taking PT for a particular trip.
Secondly, I'd disagree that 15 minutes represents a true turn-up-and-go frequency. Obviously at any frequency there will be some tuag passengers, but the published evidence I have seen says 10 minutes and below is where arrivals become random. (One may note that the 'discomfort' threshold for waiting is around 5 minutes; if arrivals are random at 10 minutes, the mean arrival time is 5 minutes.)
I'll probably post a bit more about the 15/30 in the near future.
Thanks for clarifying the meaning of 'impact'.
I agree that 15 min isn't quite turn up & go, although it's fairly flexible.
A related question is at what point you stop having timetables and just give service frequencies.
The now-defunct National Bus Co reckoned it was up to 40 min, as demonstrated by their removal of TTs along Rte 246.
YT do it along Sydney Rd, where there's a reasonable justification for it.
I suspect it's around the 5 - 10 min mark, where (a) the waiting time is acceptably low and (b) the headway is not much longer than reasonable 'lateness' limits (noting that the impact of lateness diminishes with frequency).
You wanted stuff on waiting theory. A paper I'm doing on evaluating connection quality (related to a recent blog) refers to a 'passenger limit of patience', but elaborates no further except to say it exists.
Google has heaps of stuff on 'waiting perception' but less on 'waiting tolerance'.
As suggested in ITTM, the latter most likely decreases with shorter trips and increases with longer trips.
Possibly either of these might be good starting points:
(i) WT to comprise no more than half in-vehicle travel time (if trip involves transfers, do this for each leg)*
(ii) Total WT to comprise no more than half in-vehicle travel time if the trip were made by private car.
(ii) is the stricter of the two and most PT services would fail.
* WT is calculated as being half the headway of the first service caught (ie assuming random arrival) plus waiting time for any subsequent connections.
I agree precisely. Can't wait for your PhD to be finished - then you simply must tell every public transport planner in major cities in Australia!
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